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Salesforce Architect FSL

Stellenausschreibung

  • England, United Kingdom Ort
  • Negotiable Gehalt
  • Cloud & Infrastructure Technologie
  • Freiberuflich Art
  • Remote Arbeitsplatz
Jetzt bewerben

Salesforce Architect (FSL)

Location: UK (Remote)

Contract: 6 months+ (Inside IR35)

We are seeking an experienced Salesforce Architect with a strong focus on Service Cloud and Field Service Lightning (FSL) for a contract. In this role, you'll lead end-to-end Salesforce implementations, collaborating with cross-functional teams to design, develop, and deploy solutions tailored to client needs.

Key Responsibilities:

  • Lead Salesforce Service Cloud/FSL implementations and optimize for complex business processes.
  • Gather and document requirements, translating them into technical specifications.
  • Design and implement seamless integrations with Help Desk systems.
  • Provide technical guidance to teams, mentor junior members, and ensure high-quality testing and validation.
  • Create comprehensive documentation including design documents, system configurations, and process flows.
  • Contribute to Agile processes, including writing user stories and managing sprints.

Required Skills:

  • 10+ years Salesforce implementation experience, including 5+ years in Service Cloud/FSL.
  • Expertise in Omni Channel, Case Management, Entitlement Management, Knowledge Management, and CTI/Service Cloud Voice.
  • Proven experience with large-scale Help Desk implementations.
  • Salesforce Certifications (Application Architect, System Architect, Service Cloud Consultant, Field Service Consultant).
  • Strong problem-solving, communication, and interpersonal skills.

Desired Skills:

  • Experience with high-volume customer portals and middleware/integration tools.
  • Familiarity with Service Cloud Voice integrations.

If inteersted Kindly apply or share your updated cv at krishpi@redglobal.com

Reference
CR/123913_1738580654

Jetzt bewerben

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