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Salesforce Architect FSL
Stellenausschreibung
- England, United Kingdom Ort
- Negotiable Gehalt
- Cloud & Infrastructure Technologie
- Freiberuflich Art
- Remote Arbeitsplatz
Salesforce Architect (FSL)
Location: UK (Remote)
Contract: 6 months+ (Inside IR35)
We are seeking an experienced Salesforce Architect with a strong focus on Service Cloud and Field Service Lightning (FSL) for a contract. In this role, you'll lead end-to-end Salesforce implementations, collaborating with cross-functional teams to design, develop, and deploy solutions tailored to client needs.
Key Responsibilities:
- Lead Salesforce Service Cloud/FSL implementations and optimize for complex business processes.
- Gather and document requirements, translating them into technical specifications.
- Design and implement seamless integrations with Help Desk systems.
- Provide technical guidance to teams, mentor junior members, and ensure high-quality testing and validation.
- Create comprehensive documentation including design documents, system configurations, and process flows.
- Contribute to Agile processes, including writing user stories and managing sprints.
Required Skills:
- 10+ years Salesforce implementation experience, including 5+ years in Service Cloud/FSL.
- Expertise in Omni Channel, Case Management, Entitlement Management, Knowledge Management, and CTI/Service Cloud Voice.
- Proven experience with large-scale Help Desk implementations.
- Salesforce Certifications (Application Architect, System Architect, Service Cloud Consultant, Field Service Consultant).
- Strong problem-solving, communication, and interpersonal skills.
Desired Skills:
- Experience with high-volume customer portals and middleware/integration tools.
- Familiarity with Service Cloud Voice integrations.
If inteersted Kindly apply or share your updated cv at krishpi@redglobal.com

Reference
CR/123913_1738580654
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