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Executive Tech Support Technician

Stellenausschreibung

  • Tokyo, Japan, Asia Ort
  • Negotiable Gehalt
  • Cloud & Infrastructure Technologie
  • Freiberuflich Art
  • vor Ort Arbeitsplatz
Jetzt bewerben

Summary:

- Resource must live in Japan and be onsite 5 days a week at PIMCO office in Japan.

- Resource must be bilingual in English/Japanese

We're seeking an Executive Desktop Services Technician to join our dynamic team. This role requires a balance of technical expertise, interpersonal skills, and a commitment to providing top-notch support. The technician will provide comprehensive technology support remotely and in person to the "C-suite" at our client. This support includes a broad scope of mobile, desktop, laptop, remote access, collaboration platforms & A/V technologies used to conduct daily business. In addition to possessing the required technical skills/experience, this individual must have the interpersonal and communication skills to engage with senior executives.

Objectives of this role

  •      Provide quick and effective assistance with information technology systems
  •      Guide executives remotely and in person through systems configuration, troubleshooting, and maintenance
  •      Listen attentively to executives questions and concerns and offer optimal solutions
  •      Prioritize executive satisfaction in all communications, directing unresolved issues to next-level personnel

Responsibilities

  •      Provide personalized, white-glove technical support, ensuring prompt resolution of their IT issues and concerns
  •      Build and maintain strong client relationships, ensuring their technology needs are met and exceeded
  •      Respond to tech inquiries via email, online chats, over the phone, or in person
  •      Walk executives step-by-step through the problem-solving process
  •      Help with troubleshooting hardware and software
  •      Follow up with executives to ensure satisfactory service
  •      Keep accurate records of support interactions, issues, and resolutions to maintain a thorough knowledge base for future reference
  •      Communicate feedback to the appropriate internal team members and management
  •      Ability to escalate complex or urgent issues to senior level support or management as needed.
  •      Participate in on-call rotation and provide after-hours support as needed.
  •      Participate in the creation and updating of knowledge articles
  •      Travel may be requested as needed
  •      Support of events may be required as needed
  •      Any other duties as assigned

Skills and qualifications

  •      Excellent problem-solving and analytical skills
  •      Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
  •      The ability to break down technological processes and deliver clear, step-by-step instructions
  •      Patient, friendly demeanor with a great aptitude for listening
  •      Strong verbal and written communication skills
  •      Tenacious, with good follow-up and attention to detail
  •      Commitment to providing exceptional customer service
  •      Passion for problem-solving and customer service
  •      Tech-savvy, with experience working in a tech-related field
  •      Ability to diagnose and resolve a variety of technical issues
  •      Team-oriented mindset with an openness to constructive feedback
  •      Eagerness to learn new technologies and systems

Requirements

  •      At least 5 years supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
  •      3+ years working in support of desk side services with a specific focus on supporting executive levels and their assistants
  •      At least 3 years supporting Microsoft Desktop/Laptops, Apple technologies devices, and network connectivity
  •      Advanced knowledge of iOS and Android mobile devices
  •      Knowledge of Office suite tools, Productivity tools: Office 365, Calendar, Zoom, WebEx & MS Teams
  •      Excellent project and time management skills and the ability to manage expectations in a deadline-driven environment
  •      Strong proficiency in verbal and written communication
  •      Must be comfortable working under pressure and supporting C Level Executives
  •      Must possess excellent client facing skills and a strong capacity to communicate and build trusted relationships
  •      Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to produce clear and concise information. Work well within a team environment and keep superior informed on all issues
  •      Willingness to travel locally and internationally to provide on-site support when required
  •      CompTIA A+ and/or CompTIA Net+ is a plus
  •      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) is a plus
  •      CCNA or CCIE-Cisco certifications is a plus

Reference
CR/123810_1738079594

Jetzt bewerben

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