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Executive Tech Support Technician
Stellenausschreibung
- Tokyo, Japan, Asia Ort
- Negotiable Gehalt
- Cloud & Infrastructure Technologie
- Freiberuflich Art
- vor Ort Arbeitsplatz
Summary:
- Resource must live in Japan and be onsite 5 days a week at PIMCO office in Japan.
- Resource must be bilingual in English/Japanese
We're seeking an Executive Desktop Services Technician to join our dynamic team. This role requires a balance of technical expertise, interpersonal skills, and a commitment to providing top-notch support. The technician will provide comprehensive technology support remotely and in person to the "C-suite" at our client. This support includes a broad scope of mobile, desktop, laptop, remote access, collaboration platforms & A/V technologies used to conduct daily business. In addition to possessing the required technical skills/experience, this individual must have the interpersonal and communication skills to engage with senior executives.
Objectives of this role
- Provide quick and effective assistance with information technology systems
- Guide executives remotely and in person through systems configuration, troubleshooting, and maintenance
- Listen attentively to executives questions and concerns and offer optimal solutions
- Prioritize executive satisfaction in all communications, directing unresolved issues to next-level personnel
Responsibilities
- Provide personalized, white-glove technical support, ensuring prompt resolution of their IT issues and concerns
- Build and maintain strong client relationships, ensuring their technology needs are met and exceeded
- Respond to tech inquiries via email, online chats, over the phone, or in person
- Walk executives step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with executives to ensure satisfactory service
- Keep accurate records of support interactions, issues, and resolutions to maintain a thorough knowledge base for future reference
- Communicate feedback to the appropriate internal team members and management
- Ability to escalate complex or urgent issues to senior level support or management as needed.
- Participate in on-call rotation and provide after-hours support as needed.
- Participate in the creation and updating of knowledge articles
- Travel may be requested as needed
- Support of events may be required as needed
- Any other duties as assigned
Skills and qualifications
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Tenacious, with good follow-up and attention to detail
- Commitment to providing exceptional customer service
- Passion for problem-solving and customer service
- Tech-savvy, with experience working in a tech-related field
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
Requirements
- At least 5 years supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
- 3+ years working in support of desk side services with a specific focus on supporting executive levels and their assistants
- At least 3 years supporting Microsoft Desktop/Laptops, Apple technologies devices, and network connectivity
- Advanced knowledge of iOS and Android mobile devices
- Knowledge of Office suite tools, Productivity tools: Office 365, Calendar, Zoom, WebEx & MS Teams
- Excellent project and time management skills and the ability to manage expectations in a deadline-driven environment
- Strong proficiency in verbal and written communication
- Must be comfortable working under pressure and supporting C Level Executives
- Must possess excellent client facing skills and a strong capacity to communicate and build trusted relationships
- Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to produce clear and concise information. Work well within a team environment and keep superior informed on all issues
- Willingness to travel locally and internationally to provide on-site support when required
- CompTIA A+ and/or CompTIA Net+ is a plus
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) is a plus
- CCNA or CCIE-Cisco certifications is a plus

Reference
CR/123810_1738079594
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